It’s a Rant, It’s a Me-Mail! It’s….it’s a Me-Mail Rant!

Just dropped this one on the good folks at Intego Software, after discovering that their NetUpdate software (the Intego equivalent of Norton’s LiveUpdate) pulled a fast one on me after I booted up my Mac this morning:

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Unless I’m missing something, this morning your NetUpdate software industriously deleted my lawfully purchased copy of Personal Backup X3 and replaced it with an unregistered copy of Personal Backup X4 which I have no interest in paying for.

This was what you meant by “Background Update”??? That you would “update” my software with a new version that I must then pay more money for? That’s not a service; that’s hostageware.

Not that I expect there’s anything you’ll about it, but what are you going to do about this? Will you send me a new Personal Backup X3 install disc FedEx Overnight to replace the software you stole from me? Will you give me a license of Personal Backup X4 for free as an apology for the major inconvenience and invasion of my digital privacy?

I’m a current registered owner of both Personal Backup X and Netbarrier. My confidence in your company and its products has been shaken to the core. I’d like to know what you plan to do to assuage my concerns.

Quite Sincerely,

Andrew Lenzer

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I’ll let you know how they respond. This is the kind of thing you pay other companies like Norton, McAfee and Trend Micro to PREVENT some asshole from doing to you.

Who knows; maybe this post will end up getting the kind of traffic my “Why We Hate The Bedroom Superstore” article does. Seeing those hits in my Referrer log always brings a smile to my face.