12/17/2005

Well, I’ll Be Jiggered!

Uncle AndrewUncle Andrew
Filed under: @ 1:25 pm

Guess what I just got back from someone at Radio Shack! I almost tossed the note because of the name of the sender, “Anna Lopez”. No insult intended to Ms/Mrs. Lopez, but that’s exactly the kind of name you expect to find on an email containing offers of low-cost Cialis.

Here’s what she had to say:

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Hello Mr. Lenzer:

Thank you for taking the time to email us and express your concerns.
Please accept our apologies that the employees of the Burien RadioShack
store did not fully understand the type of product you were searching
for as well as for any lack of assistance you received. Your email was
forwarded to the attention of Dave Swanson, the District Manager
directly responsible for this store so that he can be aware of your
experience. If you would like to discuss this matter further with the
District Manager, you can contact Mr. Swanson at the district office at
(425)820-7744 or you may email him at Dave.Swanson@radioshack.com

Sincerely,
Anna Lopez
RadioShack Customer Care

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Frankly, their response delighted me. Nice to know that someone on the upstream end of this corporate giant actually reads these things. You go, Anna! I’m still never setting foot in the Burien Radio Shack again, but your prompt and helpful reply has earned my respect.

Here’s my reply:

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Anna,

Thanks so much for your email. I am, to be frank, delighted by your reply, first and foremost because you chose to reply at all to what must have seemed like a pretty snarky letter. While everything I relayed in my email is accurate, writing it was more an act of cathartic creative prose than anything, and the fact that a representative of Radio Shack Corporation would take the time to respond to it was more than I expected. Thank you.

As for taking this matter any further on my end, if anyone from Radio Shack would like to discuss my experience in greater detail, they should feel free to contact me. However, unless someone in your corporation feels this would be to their benefit, it is hardly necessary and I am not expecting it. As I said in my original message, this experience has not soured me on Radio Shack as an overall retail establishment. Everyone has branches of their local business franchises that they find more or less to their liking, and I can’t see why your company would be any exception to that rule.

Again, thanks for your response to my email. I really do appreciate you taking the time to do so.

Regards,

Andrew Lenzer

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